Are you looking for a trustworthy web-shop?
Compliance audit: Consumer rights
Only our members carry the BeCommerce Trustmark.They were thoroughly checked and reviewed by a third audit party. All our members follow the strict Belgian and European legislation and have also signed the BeCommerce Code of Conduct. The certified web-shops can be recognised by the BeCommerce Label, which is displayed on their website.
Web-shops that are a member of BeCommerce want to give you more confidence in the e-commerce sector while simultaneously offering a safer way of shopping online.
Your rights are respected and guaranteed!
Our partner, Forus-P, performs a Web Application Scan (WAS) twice a year with the QualysGuard program. During the scan, the scanner searches for the dangerous OWASP Top 10 vulnerabilities in web applications by filling in various coding forms on the website's pages. These codes can cause actions that could allow hackers to manipulate or steal data. The scanner does not perform these actions, but reports them as an error. The scanner does not view, collect, or store any personal information. If a software error still allows personal information to be viewed, it is reported as a data collection. Only the web application software and only the URL specified, with any associated subdomains, will be tested.
The OWASP Top 10 vulnerabilities are a good basis for bringing the security of webshops to an acceptable level of security by identifying the most critical weaknesses.
Alternative dispute resolution
Do you have complaints about a webshop or do you receive unsolicited advertising? Then you are at the right address.
BeCommerce acts as a mediator between webshops (both BeCommerce members and non-members active on the Belgian market) and online shoppers.
BeCommerce is very happy to help you solve a complaint about your online shopping experience and unsolicited advertising (SPAM).
What do you need to do in concrete terms to see your problem solved as soon as possible?
- Please contact the webshop first. Preferably by e-mail so that there is a written proof, which can potentially be used afterwards.
- Can't come to a solution? Please contact BeCommerce using the complaints form below.